Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of services provided by County Home Services LLC, doing business as County Junk Removal ("Company," "we," "us," or "our"), located at 3401 Peninsula Ct, Monroe, NC 28110. By scheduling, requesting, or receiving junk removal services from us, or by using our website at countyjunk.co, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or website.

2. Services Provided

County Junk Removal provides junk removal, hauling, cleanout, and debris removal services in Union County and south Mecklenburg County, North Carolina, including but not limited to the following service areas: Monroe, Waxhaw, Indian Trail, Matthews, Mint Hill, Stallings, Wingate, Marvin, Weddington, Ballantyne, and Pineville.

Our services include:

• Residential and commercial junk removal
• Furniture and appliance removal
• Garage, estate, and property cleanouts
• Yard waste and debris removal
• Construction debris removal
• Hot tub and large item removal

We reserve the right to refuse service at our sole discretion, including but not limited to jobs that present safety hazards, exceed our truck capacity, or involve items we are unable to legally haul.

3. Pricing and Payment

All pricing is all-inclusive — our quotes cover labor, hauling, and disposal fees. There are no hidden fees. We provide an upfront price before we begin any work. You are under no obligation to accept the quote.

Pricing is based on the volume and weight of your load, the type of items being removed, labor and access requirements, and disposal costs. A firm quote will be provided on-site before any work begins.

Dense or heavy debris (including concrete, dirt, brick, and roofing shingles) is priced by weight rather than volume, and will be quoted accordingly.

Payment is due at the time of service. We accept major credit cards, debit cards, cash, and electronic payment methods as displayed at checkout. By accepting a quote and allowing us to proceed, you authorize payment for the quoted amount upon completion of service.

4. Scheduling, Cancellation & No-Show Policy

Appointments are confirmed by phone, text, or through our online booking system. We ask that you be present (or have an authorized adult representative present) when our crew arrives.

Cancellations: We ask for at least 24 hours' notice if you need to cancel or reschedule. You may cancel by calling or texting us at (980) 446-2900 or emailing [email protected].

No-shows: If our crew arrives at your location at the scheduled time and no one is present and we are unable to access the items for removal, a trip fee may apply. We will make a reasonable effort to contact you before leaving the site.

We reserve the right to reschedule appointments due to weather conditions, equipment issues, or other circumstances beyond our control. We will notify you as soon as possible in such cases and work to find the next available time.

5. Items We Cannot Haul

For safety, legal, and environmental reasons, we are unable to remove the following items:

• Hazardous materials: Asbestos, lead paint, pesticides, herbicides, and other toxic chemicals
• Flammable or explosive materials: Gasoline, propane tanks (full), ammunition, fireworks
• Biohazardous waste: Medical waste, sharps, human or animal waste
• Radioactive materials
• Sealed or unknown containers whose contents cannot be identified
• Certain electronics: We may decline specific e-waste items depending on local disposal requirements — please ask when booking

If any of the above items are discovered at the job site after arrival, we reserve the right to leave those items behind and adjust the quote accordingly. You remain responsible for proper disposal of any prohibited items.

6. SMS Messaging Terms

County Home Services LLC dba County Junk Removal sends text messages to customers who opt in by checking the SMS consent box on our quote request form at countyjunk.co. Consent to receive text messages is optional and is not a condition of purchasing any service.

Messages you may receive: quote responses, appointment confirmations and reminders, crew arrival notices, and service follow-ups.

7. Customer Responsibilities

By scheduling service with us, you confirm and agree that:

• You are the owner of the items to be removed, or have the legal authority to authorize their removal
• All items designated for removal are legally yours to discard
• You have disclosed any known hazardous or prohibited items prior to our arrival
• You will provide reasonable access to the items and the property
• You will not hold County Home Services LLC responsible for items accidentally removed if they were co-mingled with items designated for disposal

8. Property Damage

Our crew takes reasonable care when removing items from your property. We are licensed and insured. In the unlikely event that our crew causes verifiable damage to your property during a service, notify us within 48 hours of service completion at (980) 446-2900 or [email protected]. We will work with you in good faith to assess and address documented damage.

We are not responsible for damage to pre-existing conditions (e.g., driveways, floors, or walls already damaged or weakened prior to our arrival), or for damage that occurs when our crew is following your specific instructions regarding item placement or removal paths.

9. Limitation of Liability

To the fullest extent permitted by applicable law, County Home Services LLC's total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the amount you paid us for the specific service giving rise to the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, even if we have been advised of the possibility of such damages.

10. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Union County, North Carolina.

We encourage you to contact us directly before pursuing any formal dispute resolution. Most concerns can be resolved quickly by reaching out to us at (980) 446-2900 or [email protected].

11. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

County Home Services LLC
DBA County Junk Removal
3401 Peninsula Ct, Monroe, NC 28110

Phone/Text: (980) 446-2900
Email: [email protected]
Hours: Mon–Fri 8:00 AM – 6:00 PM · Sat 8:00 AM – 4:00 PM · Sun closed (special requests available)