Legal

Privacy Policy

County Home Services LLC  |  DBA County Junk Removal  |  Last updated: September 2025

1. Who We Are

This Privacy Policy applies to County Home Services LLC, doing business as County Junk Removal, located in South Charlotte, North Carolina. We operate the website countyjunk.co and provide junk removal services in Union County and south Mecklenburg County.

If you have questions about this policy, contact us at:
Phone: (980) 446-2900
Email: [email protected]

2. Information We Collect

We collect information you provide directly to us when you:

  • Fill out a quote request form on our website
  • Call or text us at our business phone number
  • Send us an email

The types of information we may collect include:

  • Contact information: Your name, phone number, and email address
  • Service information: Type of junk removal service requested, location, and description of items
  • Photos: Photos of items you choose to share with us to help us provide a quote
  • Communications: Records of your correspondence with us

We also collect limited technical information automatically when you visit our website, including your IP address, browser type, and pages visited. This is used solely for website performance and analytics.

3. Phone Numbers & SMS Text Messaging

SMS Opt-In & Consent

When you provide your phone number on our quote request form and check the SMS consent box, you are opting in to receive text messages from County Junk Removal at the number provided. These messages may include:

  • Responses to your quote request
  • Appointment confirmation and reminders
  • Job status updates
  • Follow-up communications related to your service

Message frequency varies based on your inquiry. Standard message and data rates may apply depending on your carrier and plan.

How to Opt Out of Text Messages

You may opt out of receiving text messages from us at any time by replying STOP to any text message we send. After you reply STOP, we will send you a single confirmation message and then stop sending texts.

You can also opt out by calling us at (980) 446-2900 or emailing us at [email protected] and requesting to be removed from SMS communications.

For help with text messages, reply HELP to any message we send.

We Will Never Sell or Share Your Phone Number

We do not sell, rent, trade, or share your phone number or any personal information with third parties for their marketing purposes. Your phone number is used solely to respond to your service inquiry and to communicate with you about your junk removal job. Period.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. How We Use Your Information

We use the information we collect to:

  • Respond to your quote requests and schedule service
  • Communicate with you about your job (phone, text, or email)
  • Send appointment confirmations and reminders
  • Process payments for services rendered
  • Improve our services and website
  • Comply with legal obligations

We do not use your information for automated marketing campaigns, third-party advertising, or any purpose unrelated to your junk removal inquiry.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Service providers: We use GoHighLevel (GHL) as our CRM and communication platform. Your contact information and service details are stored in GHL to manage your appointment. GHL processes this data on our behalf and is contractually prohibited from using it for their own marketing purposes.
  • Legal requirements: We may disclose information if required by law, court order, or governmental authority.
  • Business protection: We may disclose information to protect the rights, property, or safety of County Home Services LLC, our customers, or the public.

6. Data Retention

We retain customer information for as long as necessary to provide services and fulfill business obligations, typically no longer than three (3) years after your last interaction with us. You may request deletion of your data at any time by contacting us (see Section 8).

7. Cookies & Website Analytics

Our website may use cookies and similar tracking technologies to understand how visitors use the site. We may use analytics tools (such as Google Analytics) to collect aggregate, anonymized data about site traffic and usage. This data does not identify you personally.

You can disable cookies in your browser settings. Disabling cookies will not affect your ability to request a quote.

8. Your Rights & How to Contact Us

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications at any time (reply STOP)

To exercise any of these rights, contact us:
Phone/Text: (980) 446-2900
Email: [email protected]
Business: County Home Services LLC, South Charlotte, NC

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.